Refund policy
The Scatter Project — Return & Refund Policy
All Sales Are Final
Due to the nature of our products, we are unable to accept returns on seed packets once they have been opened or used. All sales are final.
Lost or Damaged Packages
We totally get it — sometimes things go wrong in transit. If your seed pack arrives damaged or gets lost in the mail, we've got you covered. Just reach out to us at hello@thescatterproject.com within 7 days of your delivery date and we'll send a replacement right out to you, no hassle.
To help us process your claim quickly, please include:
- Your order number
- A photo of the damage (if applicable)
- Your shipping address
Opened or Used Seeds
Because seeds are a living product and their success depends on planting conditions, soil, climate, and care, we are unable to offer refunds or replacements for seeds that have already been planted or used.
Wrong Item Received
If you received the wrong product, please contact us within 7 days of delivery and we'll make it right immediately.
How to Reach Us
Email: hello@thescatterproject.com Website: thescatterproject.com
We want every order to be a great experience — if something's off, just reach out. We're real people and we actually care. 🌸